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Customer Support

Our team is dedicated to providing the best possible experience. Whether you need help with an order or have a question about our jewelry, we’re here to assist you every step of the way. Your satisfaction is our top priority.
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Jewelry Care Tips

Keep it Clean
Regular cleaning is the secret to keeping your jewelry looking fabulous. Grab a soft cloth and a gentle jewelry cleaner tailored for your metal and stones. This little ritual removes dirt and oils that build up over time. Avoid harsh chemicals or anything abrasive—these can scratch or damage your treasures. For an extra touch, soak your pieces in warm, soapy water for a few minutes, then rinse gently and pat dry. Your jewelry will thank you with a stunning shine!
Store Safely
How you store your jewelry matters! When you're not wearing your favorite pieces, keep them in a cool, dry place. Use soft pouches or a jewelry box to avoid scratches and tangles. A compartmentalized jewelry box is perfect for separating pieces with softer stones. Plus, storing them away from direct sunlight helps keep their colors vibrant and prevents any fading. Treat your jewelry like the treasures they are!
Avoid Water
Water can be a jewelry's worst enemy. Always remove your pieces before jumping into the pool, taking a shower, or anything that might splash moisture on them. Water can tarnish metals and loosen stones, leading to heartbreak if you lose a favorite piece. If your jewelry does get wet, dry it off gently with a soft cloth right away. For delicate gems like pearls, keeping them dry is especially crucial to maintaining their gorgeous glow.
Regular Inspections
Just like a health check-up, your jewelry deserves a little TLC too! Schedule regular inspections to catch any issues before they escalate. A professional jeweler can check for loose stones and worn prongs, ensuring everything is secure. Aim for at least one professional cleaning and check-up a year. This will not only keep your jewelry looking its best but also give you peace of mind knowing your treasures are in top shape.
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    Fast and Reliable Shipping
    At Spark Shine, we understand that waiting for your jewelry can be hard. That's why we offer fast and reliable shipping options to ensure your treasures arrive quickly and safely. All orders are processed within 1-2 business days, and we provide tracking information so you can follow your package every step of the way.
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    Free Shipping on Orders Over $100
    Enjoy free shipping on all orders over $100! We believe that your jewelry should not only look beautiful but also be delivered without extra costs. Place your order today, and let us take care of the rest, ensuring your items reach you without any added shipping fees.
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Returns and Exchanges

Hassle-Free Returns

  • We want you to love your jewelry. If you're not completely satisfied with your purchase, you can return it within 30 days for a full refund. Simply ensure that the item is unworn and in its original packaging.

  • To initiate a return, please contact our customer service team. We'll guide you through the process, ensuring a smooth and hassle-free experience.

  • We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. This way, you can rest assured that your return will arrive safely back to us.

  • Once we receive your returned item, we will process your refund within 5-7 business days. You'll receive an email notification once your return has been completed.

Easy Exchanges

  • If you need to exchange an item for a different size or color, we make the process straightforward. Just follow our return steps, and place a new order for the desired item.

  • Please note that items must be in their original condition to qualify for an exchange. If the new item has a higher price, we will request the difference before shipping it out.

  • For exchanges, we recommend contacting our customer service to expedite the process and ensure the new item is reserved for you.

  • We value your satisfaction and are here to assist you with any questions or concerns about our return and exchange policy. Your happiness is our priority!

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